At Skin Hub Beauty, customer satisfaction is very important to us. We want you to feel confident when shopping with us, and we understand that there may be times when you need to request a return, exchange, or refund. This Return and Refund Policy explains the conditions and process for returning products purchased through our website.
By placing an order with Skin Hub Beauty, you agree to the terms outlined in this policy.
Eligibility for Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, products must meet the following conditions:
- Items must be unused, unopened, and in their original packaging
- Products must be in resalable condition
- Seals, labels, and packaging must not be damaged or removed
- Proof of purchase or order confirmation must be provided
For hygiene and safety reasons, certain items may not be eligible for return once opened or used.
Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged or incorrect:
- Opened skincare products
- Opened hair care products
- Opened body care products
- Used beauty tools or accessories
- Gift cards
- Promotional or clearance items
- Personalized or custom products
- Products damaged due to misuse or improper storage
We reserve the right to refuse returns that do not meet our return requirements.
Damaged, Incorrect, or Missing Items
If you receive an item that is damaged, defective, incorrect, or missing from your order, please contact us within 48 hours of delivery through our Contact Us page.
To help us review your request, we may ask for:
- Your order number
- Photos of the damaged or incorrect item
- Photos of the packaging and shipping label
- A description of the issue
Once the issue is confirmed, we may offer a replacement, store credit, partial refund, or full refund depending on the situation.
Return Process
To request a return, customers should contact us through our Contact Us page before sending any items back.
Once your return request is reviewed and approved, we will provide instructions on how and where to return the product.
Customers are responsible for ensuring that returned products are securely packaged to avoid damage during transit.
We recommend using a trackable shipping method when returning products, as Skin Hub Beauty is not responsible for lost return packages.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
Original shipping fees are usually non-refundable unless the return is due to an error on our part.
If a refund is approved, return shipping costs may be deducted from the total refund amount where applicable.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account depending on your bank or payment provider.
Refund processing times may vary, but most refunds are completed within 5 to 10 business days after approval.
Exchanges
We may offer exchanges for eligible items if the product is unopened, unused, and in its original condition.
Exchanges are subject to product availability. If the requested replacement product is unavailable, we may offer an alternative item, store credit, or refund.
Refused or Undeliverable Orders
If an order is refused, unclaimed, or returned due to an incorrect address or failed delivery attempts, the customer may be responsible for shipping fees, return costs, and any additional charges related to the returned package.
Refunds for refused or undeliverable orders may be reduced to cover shipping and handling costs.
Late or Missing Refunds
If you have not received your refund after the stated processing time, we recommend checking with your bank, payment provider, or credit card company first, as processing delays can sometimes occur.
If you still need assistance, please visit our Contact Us page.
Policy Updates
Skin Hub Beauty reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page and will apply immediately upon publication.
Contact Information
If you have any questions about returns, exchanges, damaged items, or refunds, please visit our Contact Us page.